Goods purchased at the online store LOOK AT LOU are sent by express courier. Delivery times are as follows:

• National: 1-10 working days.
• EU: 10-15 working days. 
• Rest of the world: Upon request.

Orders are prepared once payment has been confirmed and within the following hours:

Monday to Friday from 9:00am to 4:00pm. Orders made outside these hours are processed the next working day. No shipments are made on Saturdays, Sundays or on public holidays.

When placing an order from outside the European Union please note that you are responsible for paying any local customs duties or import charges that may be incurred.



Shipping costs are calculated automatically and detailed at the time of purchase so that the customer may be informed and accept the costs before making payment, and depend mainly on the destination and size and weight of the package. The applicable rates are:

• Barcelona: You can get your order without shipping in LOU LAB calle Agullers 15 08003 Barcelona

• National: 5€

• Balearic Islands, Canary Islands, Ceuta and Melilla: 5€

• Europe: 5€

• Rest of the world: Contact the team contact@lookatlou.com

Once you have placed an order, we will send you an email with the order confirmation.